Effective Date: January 27, 2025
At myniev, accessible via myniev.ca, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Data Controller
The data controller for the purposes of this Privacy Policy is:
myniev
08 Dusk Drive, Brampton, ON, L6Y 5T7
Email: info@myniev.ca
2. Information We Collect
We may collect and process the following categories of personal data:
a) Information You Provide to Us:
- Name, email address, phone number, and mailing address.
- Date of birth and age (for students).
- Payment details (e.g., credit/debit card information).
- Details about academic needs and preferences.
b) Information We Collect Automatically:
- IP address, browser type, and operating system.
- Usage data, such as pages visited, time spent on the website, and interactions with features.
c) Special Categories of Data:
We do not actively collect sensitive data, such as health information. If such data is shared voluntarily for specific purposes (e.g., learning accommodations), it will be handled with additional care and explicit consent.
3. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To offer tutoring services, exam preparation, and personalized academic support.
- Communication: To respond to inquiries, provide updates, and send reminders about sessions.
- Payment Processing: To manage transactions securely.
- Marketing: To send newsletters and promotional materials, only with your explicit consent.
- Improvement: To analyze user behavior and improve our services and website functionality.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for us to process your personal data.
- Contractual Necessity: To perform the services you have requested.
- Legal Obligations: To comply with applicable laws and regulations.
- Legitimate Interests: To improve our services, prevent fraud, and maintain security.
5. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Third parties that help us with payment processing, email communication, and website analytics.
- Legal Authorities: When required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the retention period expires, data will be securely deleted or anonymized.
7. Your Rights
Under GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct any inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data under certain conditions.
- Right to Restriction: Restrict the processing of your data in specific cases.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise your rights, please contact us at info@myniev.ca.
8. Security Measures
We use technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data.
- Regular security audits.
- Secure payment gateways.
- Restricted access to personal information.
9. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information, refer to our Cookie Policy.
10. International Transfers
If your data is transferred outside of Canada or the European Economic Area (EEA), we ensure it is protected using appropriate safeguards, such as standard contractual clauses or equivalent measures.
11. Children’s Privacy
Our services are designed for students aged 10 and above. We collect personal data of children only with the consent of their parent or legal guardian. Parents can review, update, or request the deletion of their child’s information at any time by contacting us.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, notified to you via email.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us at:
myniev
08 Dusk Drive, Brampton, ON, L6Y 5T7
Email: info@myniev.ca